If the Partner/Customer wants to be sent Email Alerts 30 minutes and not immediately after a LINK or the DEVICE is DOWN, this can be done with the Escalation Alerts. Escalation Alerts can be setup for 30 minutes, 1 hour or 2 hours. Setting up Escalation Alerts. Click...
Logged into the Devices Portal, edit the DEVICE INFORMATION (Pencil Icon). Click on the Alerts Tab. Put a check on the Checkbox for the Alerts the user wants to receive notification from. Device Uptime – This alerts the user when the device goes offline. Team...
Under DEVICES view, click on the PENCIL icon to edit device information. Device Section Under DEVICE, edit the Hostname, Location of the site, Organization the device will be assigned to and click on the ACTIVATE THIS DEVICE checkbox upon installation. License Section...
