How do I enable Escalation Alerts?

If the Partner/Customer wants to be sent Email Alerts 30 minutes and not immediately after a LINK or the DEVICE is DOWN, this can be done with the Escalation Alerts. Escalation Alerts can be setup for 30 minutes, 1 hour or 2 hours.

• Setting up Escalation Alerts.
  1. Click on the Pencil Icon to edit the device information.
  2. Under the ALERTS tab, scroll down to ESCALATION ALERTS
  3. Select the TIME DURATION you want to be sent Email Alerts after the LINK or the DEVICE is DOWN (make sure that LINK STATUS or DEVICE STATUS is selected).
  4. Add the EMAIL ADDRESS you want the alerts to be sent to.
  5. Click on SAVE UPDATE.