If the Partner/Customer wants to be sent Email Alerts 30 minutes and not immediately after a LINK or the DEVICE is DOWN, this can be done with the Escalation Alerts. Escalation Alerts can be setup for 30 minutes, 1 hour or 2 hours. Setting up Escalation Alerts. Click...
Logged into the Devices Portal, edit the DEVICE INFORMATION (Pencil Icon). Click on the Alerts Tab. Put a check on the Checkbox for the Alerts the user wants to receive notification from. Device Uptime – This alerts the user when the device goes offline. Team...
Under DEVICES view, click on the PENCIL icon to edit device information. Device Section Under DEVICE, edit the Hostname, Location of the site, Organization the device will be assigned to and click on the ACTIVATE THIS DEVICE checkbox upon installation. License Section...
Organization – This section shows all MSP or Organizations within the MMSP / MSP. New Organizations can also be added by clicking the ADD button. Users – This section shows all users within the MMSP/MSP. New Users can also be added by clicking the ADD button. Devices...
Logged in to the Customer Portal, click on the DEVICES tab to access the Devices Portal. Note: The user should be allowed access to the Devices Portal upon creation.
