End User License Agreement
RabbitRun Technologies Inc , including all affiliates and subsidiaries (“RabbitRun”, “us” or “we) appreciates your confidence in our solutions (the “Product”). This End-user License Agreement (this “Agreement”) is a legal document that contains the terms and conditions under which limited use of certain software (as defined below) that operates with the Product is licensed to you.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THIS PRODUCT CHECKING THE BOX TO CONFIRM YOUR ACCEPTANCE, AND USING OR OTHERWISE INTERACTING WITH THE SOFTWARE OR DOCUMENTATION, DELIVERING OR RECEIVING SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT AGREE WITH THE TERMS OF THIS EULA, DO NOT USE OR OTHERWISE INTERACT WITH THE SOFTWARE, DOCUMENTATION OR SERVICES.
Software. Software means the computer applications and documentations that are provided by RABBITRUN for operation of the Product, Including both cloud-based components and the firmware installed on any RABBITRUN devices, as well as any customization, other derivative works, upgrades, releases, fixes, patches, or the like related to the Software.
License Grant. This EULA grants You a non-exclusive, non-transferable, non-sublicensable right to install and use the Software, in object code form, and any related documentation (“Documentation”) for Your internal business purposes under the terms and conditions stated herein.
Permissible Uses & Capacity. The Software is to be used In accordance with the specific license You purchased; a description of the license can be found within the MSA within the MSA “SDWAN as a Service RIDER” section.
Licensing Policy. You may only use the number of licenses or capacity that You have purchased unless the product specifically allows to exceed usage by certain amount. In the event You exceed the purchased specific amount of capacity or bandwidth, the Software may not process additional workloads, and RABBITRUN IS not required to provide maintenance or support tor such excess use, unless You purchase additional licenses. You are permitted to make copies of the Documentation for Your own use in accordance with this EULA and the Licensing Policy. Any copies or partial copies of Documentation that You make remain RABBITRUN’s intellectual property and must incorporate all relevant patent, copyright and trademark notices.
Prohibited Use. Without RABBITRUN’s express prior written consent, You may not (directly or indirectly through any employee contractor, consultant agent or other representative): (a) resell, transfer, share, or make Software or Your license keys available to any third party (including, without limitation, sharing license keys on any website, forum or social media); (b) process third party data (as a service provider), provide commercial hosting or support services, sublicense, rent or lease, in whole or in part the Software to another party, or otherwise use the Software on a service bureau basis, without purchasing a specific RABBITRUN license to do so; (c) decipher, decompile, disassemble, reverse assemble, reverse engineer, modify, or otherwise attempt to derive source code, algorithms, tags, specifications, architectures, structures or other elements of the Software, including any license keys, in whole or in part, for any purpose or in any manner (except to the extent such prohibition IS expressly prohibited by law); (d) write or develop any derivative software or documentation or other software programs based upon the Software or Documentation; (e) use the Software or Documentation in violation of any applicable laws or regulations; or (f) disclose, transfer or otherwise make available the results of any performance, capacity or functionality tests or any benchmark testing of the Software to any third party.
Evaluation Licenses. Software may be provided to You for demonstration, test or evaluation purposes, with either “Evaluation” or “Not tor Resale” license (collectively, “Evaluation Licenses”). For any Evaluation Licenses, the term is limited and will be defined to You by RABBITRUN. Evaluation Licenses are limited specifically to use for demonstration and evaluation purposes only, and You agree not to use such Software for third party processing purposes. Your use of the Software under an Evaluation License is provided as-is, without any representations or warranties of any kind, and is at Your sole risk “Not For Resale” licenses cannot be used in production environments. RABBITRUN has no obligation to provide support, maintain or provide any assistance regarding any Evaluation Licenses. In no event will RABBITRUN be liable for any damages, for any claim or cause for any damages of any kind, including, without limitation, any direct, indirect, special, incidental, exemplary, statutory, punitive or consequential damages (including, without limitation, loss of profits, loss of use or data, damage to systems or equipment or business Interruption). You are not entitled to any defense, indemnification or warranty protection tor licenses granted pursuant to this section.
Updates and Support. Updates and support (collectively, “Maintenance”) for the Software is available in accordance with the Licensing Policy and RABBITRUN’s support policy (the “Support Policy), which can be found at https://www.rabbit.run/support. Maintenance, if it is included In the Software purchased, will commence upon the date Your order is processed and the license key is generated. You will receive (a) support for Your Software, and (b) any updates, enhancements or Improvements that are included or defined in the Support Policy. Software updates cannot be applied to the Software with an expired license.
Technical Information Collection. RABBITRUN may access anonymous technical information pertaining to the performance of the Software. This includes anonymous reports and survey information pertaining to Software use, including the generation and collection of anonymous product usage statistics data. The data collection is turned on by default and cannot be disabled by You. If You provide RABBITRUN with technical information in order to receive Maintenance, You consent to have such information processed by RABBITRUN (which may Include the collection, use, storage, transfer and/or deletion of log files or other information for the limited purposes of providing Maintenance to You and improving the functionality of the Software, including any enhancements and upgrades thereto). You acknowledge and agree that RABBITRUN will treat your technical information as confidential, but You are responsible for eliminating any data that you believe is sensitive or which may contain personal data prior to providing any log files or other technical information to RABBITRUN.
Personal Information. In the event You voluntarily provide personal data to RABBITRUN in connection with Maintenance or otherwise, Your personal information Will be used and stored in accordance with RABBITRUN’s Privacy Notice which can be found at https://www.rabbit.run/confidentiality-policy/.
Intellectual Property Rights. The software is LICENSED, NOT SOLD. The software is protected by patent, copyright trademark, trade secret and other laws, including, without limitation, international treaties. All rights, title and interest in and to the Software, Documentation, and any other RABBITRUN materials or information provided or made available in connection with this EULA, as well as all any suggestions, ideas and feedback You propose regarding the foregoing, are owned by RABBITRUN (or any third party licensor), and You hereby assign any right, title and interest in and to any such suggestions, ideas or feedback to RABBITRUN. Third party licensors, in addition to any other rights or remedies available to them, are third party beneficiaries of this EULA with regard to their respective component(s).
Open Source Software. RABBITRUN may include various open source software components in or with the Software (collectively, “OSS”), each of which is owned by a third party and is subject to its own applicable license terms and conditions. All OSS is provided on an “as-is” basis, and RABBITRUN makes no express or implied warranties of any kind with respect thereto and assumes no liability for any damages regarding the use or operation of any such OSS.
Export Compliance. The Software and documentation may be subject to U.S. export control laws, including without limitation the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. You shall comply with all such regulations and agree to be solely responsible for determining whether it may export, re-export, or import the Software and Documentation in a legally compliant manner.
Indemnification. RABBITRUN will defend or, at its option, settle any action, suit or proceeding against You that is based upon a claim that Your use of the Software infringes any patent copyright or other intellectual property right of a third party, and will indemnify You against any amounts awarded against You as a result of the claim, suit or proceeding; provided that (a) RABBITRUN is promptly notified of the assertion of the clam, suit or proceeding, (b) RABBITRUN has sole control of its defense and/or settlement, and (c) You provide reasonable assistance and cooperate in RABBITRUN’s defense and/or settlement, at RABBITRUN’s expense. RABBITRUN’s defense and indemnity obligations do not apply, and You shall be responsible for the defense and/or settlement of any claims where (1) Your use of the Software or Documentation is beyond the scope of license granted in this EULA, (2) You modified or created derivative works from the Software or Documentation, (3) You used an outdated and infringing version of the Software or Documentation after release of a non-infringing version by RABBITRUN, or (4) You used or combined the Software with any technology, software or hardware not supplied by RABBITRUN, where the alleged infringement would not have occurred absent such use or combination, (5) You use the Evaluation Licenses. In the event any such infringement action, suit or proceeding is brought or threatened, RABBITRUN will, at its sole option and expense: (i) procure for You the right to continue use of the Software or the allegedly infringing part thereof; or (ii) modify or amend or replace the same with other software or material having substantially similar functionality and performance. The aforementioned options are Your sole remedy under this provision
Limited Warranty and Limitations of Liability. The purchase of a Software subscription license is non-returnable and non-refundable. RABBITRUN warrants that the Software in its unmodified form as initially delivered or made available to You, will perform substantially in accordance with the Documentation for such Software during the term of your subscription (the “Warranty Period”) In the event the Software fails in a material respect to operate in accordance with the Documentation during the Warranty Period and RABBITRUN is unable to correct the detect, RABBITRUN’s sole and exclusive liability and Your sole and exclusive remedy shall be a refund of the license fees, if any, paid by You for the Software. All claims must be raised within the Warranty Period. The foregoing limited warranty will not apply to Evaluation licenses, or if failure of the Software is the result of damage or misuse You caused. In the event a reported problem with the Software is Your fault, You agree to reimburse RABBITRUN for its correction efforts in accordance with its then standard rates.
EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THE PRIOR SECTION, THE SOFTWARE AND MAINTENANCE ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY THAT THE SOFTWARE IS FREE OF DEFECTS, WILL BE UNINTERRUPTED, IS MERCHANTABLE, OR FIT FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY RABBITRUN OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, ANY RABBITRUN DISTRIBUTORS OR RESELLERS, SHALL CREATE ANY WARRANTY IN ADDITION TO, OR IN ANY WAY INCREASE THE SCOPE OF, THIS LIMITED WARRANTY.
IN NO EVENT WI L RABBITRUN OR ANY OF ITS AFFILIATES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, STATUTORY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF USE OR DATA, DAMAGE TO SYSTEMS OR EQUIPMENT, BUSINESS INTERRUPTION OR COST OF COVER) IN CONNECTION WITH OR ARISING OUT OF THE DELIVERY, PERFORMANCE OR USE OF THE SOFTWARE OR ANY OTHER MATERIALS OR MAINTENANCE PROVIDED BY RABBITRUN UNDER THIS EULA, WHETHER ALLEGED AS A BREACH OF CONTRACT CLAIM OR AS ANOTHER TYPE OF CLAIM, INCLUDING, WITHOUT LIMITATION, CLAIMS FOR UNJUST ENRICHMENT, UNFAIR COMPETITION OR BUSINESS PRACTICES, OR OTHER TORTIOUS CONDUCT, INCLUDING NEGLIGENCE AND STRICT LIABILITY, EVEN IF RABBITRUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RABBITRUN’S MAXIMUM AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS EULA AND RABBITRUN’S RELATIONSHIP WITH YOU SHALL NOT, IN ANY EVENT, EXCEED THE FEES PAID BY YOU TO RABBITRUN FOR THE SOFTWARE DURING THE ONE (1) YEAR PERIOD PRIOR TO THE DATE THE APPLICABLE CAUSE OF ACTION AROSE.
NO ACTION ARISING OUT OF ANY BREACH OR CLAIMED BREACH OF THIS EULA OR TRANSACTIONS CONTEMPLATED BY THIS EULA MAY BE BROUGHT BY EITHER PARTY MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION HAS ACCRUED. FOR PURPOSES OF THIS EULA, A CAUSE OF ACTION SHALL BE DEEMED TO HAVE ACCRUED WHEN A PARTY KNEW OR REASONABLY SHOULD HAVE KNOWN OF THE BREACH OR CLAIMED BREACH.
General. This EULA, together with the policies and information referenced herein, sets forth RABBITRUN’s entire obligation and Your exclusive rights as to the Software and Maintenance, and supersedes any conflicting terms of any purchase order and any other communication regarding the same. No failure of either party to exercise or enforce any of its rights hereunder will act as a waiver. If any provision of this EULA is found illegal or unenforceable it will be enforced to the maximum extent permissible, and the legality and enforceability of the other provisions of this EULA will not be affected. This EULA is governed by the laws of Florida without regard to its conflicts of law principles. You agree that Hillsborough County, Florida will be the exclusive jurisdiction for any claim or dispute arising out of or in connection with this EULA. You may not assign or transfer this EULA, in whole or in part including by way of merger, consolidation, a sale of assets, or a similar transaction without notifying RABBITRUN and providing evidence that the rights and obligations of this EULA have been legally transferred and assumed by the assignee. RABBITRUN may assign and delegate this EULA without restriction. Subject to the foregoing, this EULA is binding upon and shall inure to the benefit of the parties and their respective successors and permitted assigns.