How do I make an Order?

Jun 10, 2024

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How do I make an Order?

  1. Log in to the portal at https://customers.rabbit.run/
  2. Click on ORDERS > MY ORDERS
  3. Click on NEW ORDER.
  4. If any special-order code is given, paste it into the field and click on Update order code.
  5. Select the Base License for the order. Make sure it is under the correct model, i.e., RRT-200-LTE, RRT-300-LTE. Only one base license per order may be selected.
  6. Select the Addon Licenses for the order. Some addons may be automatically checked upon base license selection.
  7. Fill in the details of the customer where the site will be installed.
    • This will determine some of the configuration on staging.
    • The details may be copied down from previous customers or orders by picking from the My Customers or My Orders dropdown.
  8. Enter Custom Order Number if available and click on Next.
  9. Fill in the details for the delivery address.
    • Clicking on Use customer detail will copy over the data from the previous page.
    • Details may also be copied from previous orders by selecting from the My Orders dropdown.
  10. Select the Delivery mode.
    • Ground and 2nd Day Air AM shipping are available in the portal.
    • If 2nd Day Air AM is preferred, please send a support ticket for other delivery options.
  11. Confirm the Customer and Delivery Details then select the Payment Method if available.
    • Once the Payment Method (card on file) is selected, click on the “Confirm the one-time payment” slide button and on CHECK OUT TO COMPLETE ORDER.
  12. Confirm the Order and contact support if there are any issues.
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